Quotes that went quiet

⏱ 20 min7 steps

You sent the quote, and then nothing. Often it isn't a no. People get busy, lose the email or wait on their spouse. In this lesson Claude drafts three short check-ins, for 3, 10 and 30 days after a quote, and sorts your quiet quotes by which one is due. You send every message yourself. You need a list of quotes you haven't heard back on. If one of the drafts sounds off, the fixes under the step help.

Steps

Step 1 of 70 done · about 20 min left

Step 1 of 7, not done yet
Step 2 of 7, not done yet
Step 3 of 7, not done yet
Step 4 of 7, not done yet
Step 5 of 7, not done yet
Step 6 of 7, not done yet
Step 7 of 7, not done yet

List the quotes you haven't heard back on
This sorts your quiet quotes by age and works out which check-in each one needs. Claude doesn't need names or numbers for that, so leave them out.

drafts and sorts; a person approves anything with a price, a date or your name on it. Here, Claude drafts and sorts. You check and send.
1. Look through your email, texts or quoting software for quotes from the last couple of months with no answer.
2. Open the or claude.ai and start a new chat.
3. Copy the prompt below.
```
Help me follow up on quotes that went quiet. Claude drafts, and I check and send every message myself. Here are the quotes I haven't heard back on, one per line, with what each was for and the date I sent it. Put them in a table, oldest first. Add a column for which check-in each one is due: day 3, day 10 or day 30 after I sent the quote. If one is overdue, mark it due today. Today's date is [today's date]. My quotes: [one per line, with no names, phone numbers or addresses]
```
1. Paste it into the chat. Replace the parts in square brackets with today's date and your quotes, like new back deck, sent Sept 28 or wedding flowers for 80 guests, sent Oct 12.
2. Send it.
prompt What you type to Claude. A good one says what you want, how to work and what never to do. All wordsAI Short for artificial intelligence. Here it means a program like Claude that reads what you write and writes back in plain words. All wordsClaude app Claude on your phone or computer, where you chat with it by typing. claude.ai is the same thing in a web browser. All words
You should see:
A table of your quiet quotes, oldest first, with the check-in each one is due.
That's not what I see
Some of my quotes are older than 30 days.
Put them in anyway. They get the day-30 message, the last one. An old quote that gets a polite last check-in sometimes comes back.
Write the day-3 check-in
The first check-in is the gentlest. This prompt keeps it short and helpful, with no pressure and no discounts.
1. Copy the prompt below.
```
Write a short check-in to send 3 days after a quote. Two or three friendly sentences. Ask whether they have any questions, and offer one useful thing, like a quick call or photos of a similar job. No pressure and no discount. Use [Name] and [the job] as blanks, and write FILL IN for any date or price. Give me an email version and a text-message version.
```
1. Paste it into the same chat and send it.
2. Read it out loud, and change any word you wouldn't say.
You should see:
A short friendly email with [Name] and [the job] as blanks, then a shorter text version.
That's not what I see
Claude offered a discount.
Delete it, and reply: No discounts or offers unless I give you one. Discounts are a money decision, and that's yours.
Write the day-10 check-in
A second message that repeats the first reads like a nag. This prompt makes it different, with a question someone can answer from their phone in one word.
1. Copy the prompt below.
```
Now write the day-10 check-in. Make it sound different from the first one. Mention one thing that might have changed for them, like their timing, and end with a question they can answer in one word, like yes, no or later. Same blanks, same two versions.
```
1. Paste it into the same chat and send it.
You should see:
A second check-in that reads differently from the first and ends with a one-word question, in email and text versions.
That's not what I see
Nobody has reported a snag on this step yet. Getting stuck is normal. Read the step again one line at a time, and compare your screen with the video.
Write the day-30 check-in
The last message closes the loop politely, so you can stop wondering. This prompt keeps out pressure that isn't true, like a price that's about to go up.
1. Copy the prompt below.
```
Now write the last one, for day 30. Say this is the last time I'll check in, leave the door open, and say how they can reach me later, with FILL IN for how. Don't say the price will go up or that spots are running out unless I tell you that's true. Same blanks, same two versions.
```
1. Paste it into the same chat and send it.
You should see:
A short, friendly last check-in that leaves the door open, in email and text versions.
That's not what I see
My quotes do expire after a set time.
Then it's true, and it's fair to say. Reply: My quotes are good for FILL IN days. Add that to the day-30 message. Then fill in the number yourself.
Read all three as the customer would
Each message can read fine on its own and still feel like too much in a row. This prompt checks them the way a customer would meet them.
1. Copy the prompt below.
```
Read the three check-ins one after the other, as the customer would get them. Do any of them repeat each other, nag, or sound like a machine wrote them? Fix those lines and show me what you changed. Then list every blank I need to fill in before I send each one.
```
1. Paste it into the same chat and send it.
You should see:
The three check-ins again with any changes marked, then a list of the blanks in each.
That's not what I see
Claude says I've reached my usage limit.
Come back when Claude says you can. The chat keeps your place, so carry on from this step.
A customer wrote back to say no.
A no is an answer, and it frees you up. Ask Claude for a two-line thank-you for letting you know, send it, and take them off the list.
Put them on one page and save it
This prompt gathers the three check-ins and your table into one page you can keep.
1. Copy the prompt below.
```
Put the three check-ins on one page with a heading for each day, email and text versions under each. Under them, put my table of quiet quotes with the date each check-in is due. At the top, write: Claude drafts. I send.
```
1. Paste it into the same chat and send it.
2. Copy the page into a note or a document called Quote check-ins.
You should see:
One page with the three check-ins under their headings, your table with due dates, and the line at the top.
That's not what I see
Nobody has reported a snag on this step yet. Getting stuck is normal. Read the step again one line at a time, and compare your screen with the video.
Set your reminders
A check-in only works if it goes out on the day. Your calendar can remind you.
1. Open the calendar you use.
2. For each quote on your list, add a reminder on the day its next check-in is due.
Some quoting and job software can send check-ins on a schedule. If yours can, paste your messages in there instead of using calendar reminders, and turn it on only after you've read each message as it will go out.
That's not what I see
Nobody has reported a snag on this step yet. Getting stuck is normal. Read the step again one line at a time, and compare your screen with the video.

Your challenge

Send the check-in for the oldest quiet quote on your list today. Send the others on the days they come due, and write down which ones answered.

Last checked 2026-10-20

Get customers › 2. Customer messages